StarMate Verification Failed:Why It Happens and How to Fix It
A failed StarMate host verification usually means one or more account, profile or verification requirements were not met. This guide covers the common problems and what to check before submitting your verification again.
StarMate host registration includes profile setup and face verification before a host account can be approved. The most common issues are related to the profile photo, account information, camera conditions or the verification process itself.
Before trying again, check the basic registration details first. Your profile should represent you accurately, the uploaded photo should be clear, and the live verification should be completed in suitable lighting with a stable internet connection.
Need the StarMate app?
Download the app from Google Play before starting the host registration process.
Profile
Check your profile picture
Your profile picture should be your own current photo and your face should be clearly visible. Avoid celebrity images, cartoon images, heavily edited photos or pictures where the face is difficult to identify.
Avoid
Filters, group photos, screenshots, cartoon images or another person's photo.
Use instead
A clear recent photo of yourself with your face visible.
Account details
Review your registration details
Make sure the information in your StarMate account is set correctly before applying for host verification. Your username, birth date, gender and profile information should be completed according to the platform's current requirements.
Username
Set a username before continuing with the host application.
Birth date
The host registration process requires the account holder to meet the platform's age requirement.
Gender
The current host application flow provides a Female option for host registration. Select the option that applies to the eligible host account.
Face verification
Complete face verification correctly
Face verification is easier when the camera can clearly capture your face. Use good front lighting, keep your face inside the camera frame and complete the verification without unnecessary movement.
Good lighting
Make sure your face is clearly visible and not in a dark shadow.
Stable internet
Avoid unstable connections while recording or submitting verification.
One person
Keep other people outside the camera frame during verification.
Agency
Check the agency information
If you are joining through Fantastic Agency, make sure the agency information is entered correctly during the host application process.
Fantastic Agency
188252431
If verification still fails
Do not repeatedly submit the same incorrect information. Check your profile photo, account details, camera conditions and agency information first. If the issue continues, contact support and explain exactly where the verification process stops.
Related StarMate Guides
Frequently Asked Questions
Need assistance?
Talk to Fantastic Agency
Contact us if you are having trouble creating your StarMate host account, completing verification or joining the agency.